Most legal (and professional services) marketing focuses on what happens after a prospect clicks. But Google primarily reports last-click activity — leaving firms blind to the critical moments when trust is formed, doubts emerge, and competitors are chosen. Near Media’s new user-behavior research pulls back the curtain on what real prospects think and do before they ever land on your website.

What You’ll Learn

In this webinar, we’ll share new insights from Near Media’s user behavior research — including industry-specific findings and cross-category patterns — that reveal:

⚪ What prospects look for before they click — and why traditional analytics miss the most important decisions
⚪ How reviews influence different buyers — and why 5.0 stars no longer stand out
⚪ What users do when every provider looks perfect — and the micro-signals that instantly win or lose trust
⚪ Whether AI is stealing local clicks — and how AI Overviews and conversational search are changing behavior

How Google has shaped customer expectations for years — and how your firm, practice, or agency can finally use those insights to your advantage.

This session translates complex consumer behavior into clear, actionable guidance for marketers and growth-minded teams who want to win more of the right customers — not by guessing, but by understanding exactly how people choose.

Who This Webinar Is For

This webinar is for marketing and growth teams in law firms and professional services who want a clearer picture of what’s happening before a prospect ever clicks—so you can earn trust earlier, stand out in crowded local results, and win more of the right clients.

You’ll get the most value if you’re:

Legal or professional services marketers focused on lead quality, pipeline, and client acquisition
⚪ Firm owners, managing partners, or practice leaders who want stronger local marketing without guesswork
⚪ Marketing directors and managers looking to go beyond last-click reporting to understand real decision drivers
⚪ Reputation and local SEO specialists focused on Google Business Profile, reviews, and conversion
⚪ Growth-minded agencies serving legal or professional services clients who need sharper differentiation
⚪ Teams navigating how AI Overviews and conversational search are changing local discovery and clicks

Especially relevant if:

⚪ Your analytics look “fine,” but leads aren’t converting the way you expect
⚪ You’re in a crowded market where everyone has great reviews—and it’s hard to stand out
⚪ You suspect trust signals (reviews, photos, bios, Q&A, wording) are deciding outcomes—but you can’t prove it
⚪ You want a practical, research-backed playbook to win the decision before the click

 

The new rules of search Start here

Frequently Asked Questions

Is this webinar really free?
Yes. The live session and the on-demand recording are completely free.

What if I can’t attend live?
No problem. Register anyway, and we’ll send the recording to everyone who signs up.

Who should attend this webinar?
This webinar is designed for local business owners, multi-location brands, and marketing agencies or SEO professionals supporting local clients.

How long is the webinar?
The session will be approximately 45 minutes, including time for Q&A.

Will this be technical?
No. The content is practical and easy to follow, focused on strategy and real-world takeaways rather than technical setups.

Will there be time for questions?
Yes. We’ll leave time at the end of the session to answer audience questions live.

Will this webinar be recorded?
Yes. A recording will be shared with all registrants after the session.

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