Actionable Sentiment Analysis

GatherUp is a customer experience and online review engine that enables insights, empowers marketing and converts customers. Utilize reports and customer activity to:

  • Understand what drives positive or negative customer experiences
  • Inform ad campaign and content strategy based on what customers are talking about
  • Quickly analyze products or services to find which are loved and which need improvement

Powered by IBM Watson, the Insights Report uses artificial intelligence (AI) to analyze reviews automatically, discover keywords in your review content and display insights into your customer’s experience. 

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Loved by thousands of agencies, SEOs, and brands

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FEATURES

Understand Customer Sentiment to Take Action

Sentiment analysis helps you understand your customer’s feelings about a discovered keyword. Ultimately, sentiment enables you to glean new insights about your product, service, or brand to better understand customer experience and prioritize action more precisely.

Assigning sentiment to a keyword provides an understanding of a customer’s attitude about a specific keyword regardless of the review rating.

GatherUp integrates with over 100 online review sites including:

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FEATURES

Features for Customer Experience Management

GatherUp is a robust solution to cultivate and manage your customer feedback and online reviews. With dozens of features, each with options and customizations, be empowered to meet your customer experience goals. 

As a Software as a Service (SaaS) solution, we constantly add and enhance features to grow with the internet and the industry. Small business, multi-location, and enterprise will find the right combination of features to drive your business up. View them all below.

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Centralized Customer Experience & Review Management

GatherUp is intuitive and robust with features. Gain efficiency by managing your customer feedback and online reviews all in one place. See results as you capture, monitor, and grow your reputation along with your business.

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FEATURES

Features for Customer Experience Management

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Add Customers Easily

Add customers in just seconds or even automatically to request feedback and reviews with ease.           

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Automate Process

Our system handles the requests, reminders, personalized content and more to engage your customers. We save you time!                                           

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Your Branding

Our emails and messaging are customized with your brand, logo and accent color to have you looking great.

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Manage & Respond

Receive notifications for new feedback, reviews and more. Respond right from our system for easy communication.

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Market Your Reviews

Use our Review Widget, Conversion Pop-up and social features to market your reviews and improve your SEO. Let's win your next customer.

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Reporting & Insights

Get the data and insight you need to manage, make changes and track progress of your reputation, reviews and Net Promoter Score.

FEATURES

Integrations

Simplify your customer experience collection with integrations. Connect GatherUp to the apps that you use. Allow your CRM, POS, or other customer contact software to automatically push your customer's name and email to our service after a transaction or experience.

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Zapier App

Zapier allows you to connect GatherUp to any one of the over 500 apps in the Zapier Directory.

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Toast

Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience.

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Quickbooks Online

Trigger email and SMS review request campaigns using Quickbooks Online, a transaction-based CRM that connects your customer data with purchases. This one-click integration is available in-app.

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Mailchimp

Mailchimp is a popular email service provider that helps SMBs develop an email marketing program. Integrating for free within GatherUp lets you send feedback requests to customers who have been added in Mailchimp.

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Google Sheets

Google Sheets is a spreadsheet program included as part of the free, web-based Google Docs Editors suite. Add customer data to a Google Sheet to automatically add them to your GatherUp feedback and review requests.

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HubSpot

This free in-app integration allows you to send email and SMS requests out of GatherUp triggered by customer information pushed from HubSpot.

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Salesforce

This free in-app integration allows you to trigger emails and SMS requests based on customer information within Salesforce creating a seamless review request process. 

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Constant Contact

This free, in-app integration allows you to send feedback requests to customers who have been added through Constant Contact, an email marketing engine that helps SMBs engage their audience.

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API and Webhooks

GatherUp provides a free API library and Webhooks capabilities that assist developers in writing code that interfaces GatherUp with other software. 

Top Rated Review Management Software

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